Turn Fundraising Event Attendees into Supportive Donors
By Robin Cabral
With the fall gala and fundraising season just around the corner, many nonprofit organizations that are busy planning events should also give careful thought to converting attendees into loyal donors.
Many people who attend a fundraising event do so because a friend or a family member has invited them, or because it's a social night out, but not necessarily because they are committed to the cause for which funds are being raised. However, they may well become committed donors, but it wont happen on its own. You need a plan.
There are steps you can take to stimulate interest before, during, and after the event that begins to develop a relationship with donors who may be interested in supporting your charity in a more transformative way. Consider the following:
Actions you can take to steward event attendees before the event:
Actions to consider during the event:
- Be sure that you invite your major donors to the event. Events are great opportunities to invite potential donor prospects to as well.
- Encourage your donors to invite their family and friends. Ask those donors to give you the contact information of their guests beforehand. Send them and any new event attendee, a personal note sharing your excitement about their attendance. Include information about your organization.
- Send invitations with the goal of upgrading donors event contribution, i.e., higher priced, table, etc.
- Carefully strategize who sits at each table. Assign a board member or staff member as ambassadors. Ensure that a board member or staff member ambassador sits at each table.
Actions to take after the event:
- Ensure that a board member or staff member ambassador circulates during the event and introduces herself personally to each table.
- Research event attendees; share what you learn with your identified board and staff event ambassadors. Create talking points to use in discussions with donors and prospects.
- Create emotional moments during the event to highlight your mission. Those moments may be visual, audio, or even an in-person testimonial from someone who has been impacted by your organization.
- Develop a strategy in advance to try to set up a follow-up meeting if possible and be sure to establish a system for capturing notes for development prospect and donor files post event.
- New attendees Have a board member or other member of the nonprofit who has a relationship with the new attendee call the attendee. Mention the donation made, how the money will be used, and learn about their possible interest in the organization.
- Repeat attendees who did not donate Send a handwritten note from a board member who has a relationship or from the executive director. Thank them for attending and ask about their interest in learning more about the organization.
- Repeat attendees who did donate Call if a relationship exists or if they donated more than $1,000; send a note for everyone else. Mention the donation made, how the money will be used, and learn about their possible interest in the organization.
- Donated but did not attend Call if a relationship exists or if they donated more than $1,000. Mention success of the event and how the money donated will be used. Ask about their interest in learning more about the organization.
- People who donated significant auction items Personal call by the person with a relationship and a letter of acknowledgment. Executive director and/or board chair may send a note as well. Mention how the money will be used and ask about their interest in learning more about the organization.
While you don't have to follow this post-event plan precisely, it's important to develop a post-event stewardship plan before the event, so that immediately afterward you can put this plan into action.
Key things to think about:
- To which categories of attendees do you want to reach out? Silent auction and raffle donors, first-time attendees, etc. Who will be doing the follow-up? Board members with relationships, staff with relationships, others?
- What vehicle will you use to steward your donors? Will it be a hand-written note, a telephone call, or a visit, etc.? Will you use email and social media? How? What is the message? What do you intend to share with them?
- When will this stewardship take place? Immediately after the event? A week or so later?
In thinking through your post-event stewardship plan, seek buy-in and ownership from the board, and be ready to implement relatively soon after your event concludes. That way, your event will be more than just an event. It will be a key part of your strategy to cultivate potential new donors.
Robin Cabral, principal of Development Consulting Solutions, is a certified fund raising executive who works mid-sized nonprofits to build capacity and improve fundraising results. Email her at firstname.lastname@example.org or call 508-685-8899.